Privacy Policy

We built the Hay1 app as a Free app. Hay1 provides this SERVICE at no cost and is intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, you agree to the collection and use of information regarding this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Hay1 app unless otherwise defined in this Privacy Policy.

Information We Collect

When you create an account, upload content, contact us directly, or otherwise use the Platform, you may provide some or all of the following information:

  • Account and profile information, such as name, age, username, password, email, phone number, social media account information, and profile image.

  • User-generated content, including comments, photographs, livestreams, audio recordings, videos, text, hashtags that you choose to create with or upload to the Platform (“User Content”) and the associated metadata, such as when, where, and by whom the content was created. Even if you are not a user, information about you may appear in User Content created or published by users on the Platform. When you create User Content, we may upload or import it to the Platform before you save or post the User Content (also known as pre-uploading), for example, in order to generate captions, and provide other personalized recommendations. If you apply an effect to your User Content, we may collect a version of your User Content that does not include the effect.

  • Messages, which include information you provide when you compose, send, or receive messages through the Platform’s messaging functionalities. They include messages you send through our chat functionality when communicating with your friends or others. That information includes the content of the message and information about the message, such as when it was sent, received, or read, and message participants. Please be aware that messages you choose to send to other users of the Platform will be accessible by those users and that we are not responsible for the manner in which those users use or share the messages.

  • Your phone and social network contacts, with your permission. If you choose to find other users through your phone contacts, we will access and collect information such as names, phone numbers, and email addresses, and match that information against existing users of the Platform. If you choose to find other users through your social network contacts, we will collect your public profile information as well as names and profiles of your social network contacts.

  • Your choices and communication preferences.

  • Information to verify an account such as proof of identity or age.

  • Information in correspondence you send to us, including when you contact us for support.

  • Information you share through surveys or your participation in challenges, research, promotions, marketing campaigns, events, or contests such as your gender, age, likeness, and preferences.

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to "ANDROID ID", "INTERNET PERMISSION". The information that we request will be retained on your device and is not collected by us in any way. The app does use third-party services that may collect information used to identify you. Link to the privacy policy of third party service providers used by the app:

How We Use Your Information

We generally use the Information We Collect:

  • To fulfill requests for products, services, Platform functionality, support and information for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes and to solicit your feedback.

  • To customize the content you see when you use the Platform.

  • To send promotional materials from us or on behalf of our affiliates and trusted third parties.

  • To improve and develop our Platform and conduct product development.

  • To measure and understand the effectiveness of the advertisements we serve to you and others and to deliver advertising, including targeted advertising, to you on the Platform.

  • To make suggestions and provide a customized ad experience.

  • To support the social functions of the Platform, including to permit you and others to connect with each other (for example, through our Find Friends function), to suggest accounts to you and others, and for you and others to share, download, and otherwise interact with User Content posted through the Platform.

  • To use User Content as part of our advertising and marketing campaigns to promote the Platform.

  • To understand how you use the Platform, including across your devices.

  • To infer additional information about you, such as your age, gender, and interests.

  • To help us detect abuse, fraud, and illegal activity on the Platform.

  • To promote the safety and security of the Platform, including by scanning, analyzing, and reviewing User Content, messages and associated metadata for violations of our Terms of Service, Community Guidelines, or other conditions and policies.

  • To verify your identity in order to use certain features, such as livestream or verified accounts, or when you apply for a Pro Account, to ensure that you are old enough to use the Platform (as required by law), or in other instances where verification may be required.

  • To communicate with you, including to notify you about changes in our services.

  • To announce you as a winner of our contests or promotions if permitted by the promotion rule, and to send you any applicable prizes.

  • To enforce our Terms of Service, Community Guidelines, and other conditions and policies.

  • Consistent with your permissions, to provide you with location-based services, such as advertising and other personalized content.

  • To train and improve our technology, such as our machine learning models and algorithms.

  • To combine all the Information We Collect or receive about you for any of the foregoing purposes.

  • To facilitate sales, promotion, and purchases of goods and services and to provide user support.

  • For any other purposes disclosed to you at the time we collect your information or pursuant to your consent.

Request Deletion of Your Personal Data

When you want to delete personal data for your customers, please follows this process:

  1. Identify the personal data that you want to deleted or made anonymous.
  2. Send an email to info@hay1.vn to ask us for help. Include sufficient details so we can complete the change in the way you want.

By law, we have 30 days to fulfill personal data deletion requests once we receive them.


Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites you visit and stored on your device's internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

We may employ third-party companies and individuals, due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that we do not operate these external sites. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do the necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Information

If you have any questions about these Terms or the Services, please contact Hay1 team at: info@hay1.vn